Contacting IITS
Not sure who to contact? There are several ways to find us. Look below to find the best department to help you:
| Service | Department | Contact Information |
|---|---|---|
| To inquire about employment opportunities | Computer User Services | Kathy Randall (315) 792-3153 E-mail: krandall@utica.edu |
| To reserve a SMART cart, SMART board, or other multimedia equipment | Media Center | Media Center (315) 792-3153 Location: Library Basement. |
| Residence Hall internet problems | ResNet | ResNet (315) 792-4585 Email: resnet@utica.edu |
| For troubleshooting hardware or software difficulties | Help Desk | Computer Helpdesk (315) 792-3115 E-mail: helpdesk@utica.edu Location: Library Basement |
| To obtain or reset an account password | Help Desk | Password Website http://password.utica.edu |
| For networking requests, such as an additional account, change of network access | Information and Application Services | IITS Forms Page Return completed forms to the Help Desk. |
| To request a software or hardware purchase | Computer User Services | Software Request Hardware Request |
| To request Audio / Video Recording, Editing, TV Production | Professor Raymond Simon Convergence Media Center | Faculty Center Basement (315) 792-3232 |
| Banner problems | Information and Application Services | Contact the programmer responsible for your office. If no programmer is assigned, contact Scott Humphrey shumphrey@utica.edu |
| Other | Help Desk | Contact the Help Desk for any other issues and we will route your call appropriately. (315)-792-3115 E-mail: helpdesk@utica.edu Location: Library Basement |
