Campus Phone Instructions

Phone Support

Telephone Keys and Features

Missed Call Indication: Indicates the number of missed calls, to clear, delete calls in missed call log.
Message Lamp/Ringing Indicator: On- Indicates new message in your voice mail box, flashing indicates a ringing call.
Display: Shows call information, details on system features and call appearance keys.
Call Appearance Keys: Allow you to handle multiple calls. Used to Make or Receive calls.
Feature Keys: Features and menus accessed by pressing these keys.
Soft Key Labels: Appear on the display to indicate features that can be activated by pressing the keys.
Soft Keys: Appear below the Soft Key labels on display and access features displayed on the label above them. These features change based on the current state of the phone. Ex: Active or idle calls.

• Answer: Answers a ringing call on hands free or answers a page call, turning it into a normal call.
• Callback: Set an automatic callback on the user set that you have called. When you next end a call, the telephone system will call you and when you answer, automatically make a call to the user.
• Complete: Completes the Transfer of a held call.
• Cancel: Cancels the completion of a Transfer and returns you to caller.
• Conference: Puts your current call on hold and presents dial tone to add another party to a conference
• Dir: Accesses the directories (personal and shared) allowing to dial from them.
• Drop: Ends the current call.
• Feature: If programmed, displays a list of available features, you can scroll through list and select applicable feature.
• Hold: Places a call on hold.
• Ignore: Quiets the ringer for current ringing calls. Calls will continue to flash until answered or goes to voice mail.
• Pickup: Answers a held call or answers the call of another user if programmed in a group.
• Redial: Displays a list of outgoing numbers from you call log allowing you to dial from that list.
• Transfer: Puts your current call on hold and presents dial tone so you can transfer the call to another extension.
• To VM: Sends a ringing call to voice mail.

Navigation Keys: Scrolls through Call Appearance, Feature Keys, menus, call logs, and speed dial lists.
OK Key: Confirms menu choices.
Phone: Used to exit any menu, or return display to main screen.
Message Key: Access your mailbox.
Contacts: Used to display personal and shared directories.
Home: Used to access a menu for phone settings and information.
History: Displays a record of most recent answered, missed, and outgoing calls. The key is illuminated when you have new missed calls.
Headset: Switches calls from handset to headset. Key is lit when headset is active.
Speaker: Used to make or answer any call without lifting the handset. Key is lit when active.
Volume Keys: Controls Ringer, Speaker, and Incoming voice levels over handset and headset
Mute Key: Turns the microphone off and on when you are on a call. Lamp is lit when in use and caller cannot hear you.

Call Processing

• To add additional parties, repeat the steps above.
• To drop yourself, hang up.
• To drop a party member press: Details, scroll to the party member's name then press the Drop softkey.